Terms & Conditions

BACK-ORDER ITEMS
Most of our products are back-order items.  Back-order items especially the Photopolymer Clear Stamps usually takes 4-5 weeks to be delivered to our office because there are shipped out from our manufacturers in United States of America.  If you do not wish to wait for back-order items, please do not order.   We will not refund any payments for back-order items if you have decided to change your mind after checkout/order confirmation

[NEW] OUR BACK-ORDER CONDITIONS:

FOR TOTAL ORDERS STARTING FROM RM250.00 : To give you the best price for the best photopolymer stamps and coordinating dies, we have set a date to combine orders.  Last day to order and make payment falls on the 15th of each month, except for November which falls on the 1st.  Any orders/request/payment received after 15th of  the month will be processed for the next round of back-orders. 

FOR TOTAL ORDERS ABOVE RM550.00 : No longer need to adhere to back-order dates. We will proceed with your orders upon receiving full payment. 


[NEW] OUT-OF-STOCK by MANUFACTURER in USA:
Our manufacturer does not indicate if stocks are not available at the point of our ordering.  
They usually takes up to a week to confirm our order.  As such, out-of-stock status of products ordered may occur.

In this event, we will proceed to order again (for the particular out-of-stock item) in the next back-order date and the item(s) will be send to you once the stock arrived at our office.  If this happens, we will notify you through email. 


[NEW] MINIMUM ORDER TOTAL:

For each order, a minimum order of RM250.00 is required. 


Coupon Code
Every now and then we will post a coupon code for our products either on our main website banner or Facebook page.  Please remember to key in the coupon code upon checkout.  If you have forgotten to key in the coupon code after you have checkout, we are unable to process the coupon code manually through email request. So, please remember to key in the coupon code upon checkout!


Courier Charges
We deliver to anywhere in Malaysia via POSLAJU for FREE.  
 

International Orders
We deliver only to SINGAPORE via our national POS Malaysia registered air mail or any other courier services. Let us know your preference and we will advise you on the charges accordingly.


Orders Cancellation
We regret that orders cannot be cancelled or altered once it has been processed and delivered. You may however arrange for exchange after you have received your orders. Please refer to our Returns and Exchanges policy.


Returns and Exchanges
We regret that Returns and Refunds cannot be accommodated. Goods sold are not exchangeable or returnable.


Colours and Prints
Since many computer monitors vary, actual colours of the items offered for sale may be a little different from what you see on these pages. We apologise for any inconvenience this may cause.